In accordance with the provisions of Article 10 of the Act on Consumer Protection and Article 10 of the Act on Hospitality Activities, Urban Nook, Put Žnjanja 11a, 21000 Split (hereinafter: We), as a restaurateur who provides accommodation and other catering services, informs you about the method of submitting a written complaint about the service provided.

You can submit a written complaint:

• by mail to the address: Urban Nook, Viktor Gracin, Put Žnjanja 11a, 21000 Split, Croatia
• to the e-mail address: booking@urbannook.hr

Please provide the following information in your written complaint:

• your first and last name
• e-mail address or postal address to which you would like to receive a confirmation of receipt of the complaint and a response to the complaint